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TRC Insurance Claims Technician in Mount Laurel Township, NJ at ARI

Date Posted: 5/21/2019

Job Snapshot

Job Description

ARI has an outstanding opportunity for an Insurance Claim Technician to work in our Mount Laurel, NJ call center.

Job Purpose: Take first notice of loss for drivers involved in automobile accidents

Essential Functions:

  • Help drivers through the accident claims process
  • Clearly document accident description and details
  • Assists with on and off phone follow ups
  • Fosters a team environment
  • Achieves calls per hour and quality goals
  • Is adaptable to change, willing to work extra hours at the direction of management

Knowledge and Skill:

  • Ability to communicate effectively, both verbally and in writing.
  • Two to five years of customer service experience.
  • Must have a working knowledge of Microsoft Office
  • Must have the ability to learn all ARI systems
  • Ability to be flexible and multi-task on a regular basis
  • Excellent customer service skills, ability to express empathy and sympathy in situations which it is warranted
  • Detail orientated