TRC Customer Service Representative in Mount Laurel, NJ at ARI

Date Posted: 10/9/2018

Job Snapshot

Job Description

Job Posting - External

Title:               TRC Technical Resource Center – Customer Service Representative (Nontechnical)

Department:  Fleet Management

Reports to:     TRC Tactical Operations Supervisor

Job Purpose:  Provide fleet drivers and administrators with nontechnical support via issuing purchase order authorizations and the creation of internal work orders.

Essential Functions:

  • Creates customer validations prior to vehicle repairs
  • Issues vehicle repair purchase orders to vendors
  • Assists with on and off phone follow ups
  • Fosters a team environment
  • Achieves calls per hour and quality goals
  • Is adaptable to change, willing to work extra hours at the direction of management

Knowledge and Skill:

  • Ability to communicate effectively, both verbally and in writing.
  • Two to five years of customer service experience.
  • Must have a working knowledge of Microsoft Office
  • Must have the ability to learn all ARI systems
  • Ability to be flexible and multi-task on a regular basis
  • Excellent customer service skills
  • Detail orientated