Supervisor - Client Services in Mississauga at ARI

Date Posted: 6/6/2018

Job Snapshot

Job Description

Job Posting - External

Who we are?

ARI, a billion-dollar global vehicle fleet leasing and management company, prides itself on its people. ARI was recently named to the list of Best Workplaces in Canada for the second straight year and was voted 2017 Mississauga Employer of the Year by the Mississauga Board of Trade. Founded in 1948, ARI continues to offer its 2,800 employees a place where their careers and personal development can thrive.

ARI has an outstanding opportunity for Supervisor, Client Services based in our Mississauga Location.

What will you do?

  • Act as the first point of escalation for questions and queries from team members
  • Guide and develop team with respect to communication, customer service excellence, analysis skills and proactive thinking by using mentoring and coaching as well as other team training, and development methodologies
  • Liaise regularly with Manager and communicate issues, personnel challenges, client escalations
  • Provide support to office team members related to issues resolution and problem solving
  • Partnering with internal departments to streamline procedures and create efficiencies to ensure the achievement of Service Level Agreements
  • Oversee the department workload distribution amongst the Client Service Team you manage
  • Acts as liaison between the Sales department and the Client Service team; ensure fluid, timely and accurate flow of communication
  • Identify knowledge/skills gaps and provide recommendations for closing gap to Manager
  • Participate in the first round of new hire candidate interviews
  • Support new hire and ongoing training needs
  • Design, develop and facilitate staff training and skills development activities to ensure departmental quality of service and meeting of departmental service level goals
  • Conduct regular one-on-one meetings with team members
  • Conduct weekly team meetings
  • Participate in regular Leadership Meetings
  • Identify strengths, challenges, skills and knowledge gaps for individuals and the collective team
  • Identify training opportunities and coordinate through Performance Excellence or ARI U
  • Maintain attendance responsibility and manage employee conduct and performance with support of the Manager
  • Completion and presentation of performance evaluations

What are we looking for?

  • Bachelor’s degree or post-secondary diploma in Business or related fields
  • Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint
  • 5+ year’s relevant experience with a proven track record of strong team leadership
  • Excellent customer service, interpersonal and communication skills

What we offer:

Benefits include competitive pay and bonus, health, dental and life insurance, 100% tuition reimbursement based on grade performance, Group RRSP, on the job training and development and much more.

ARI is committed to providing accommodations throughout the interview process. If you require an accommodation we will work with you to meet your needs