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Supervisor - Account Management in Mt. Laurel, NJ at ARI

Date Posted: 5/8/2019

Job Snapshot

Job Description

The Supervisor, Account Management will oversee a team of Account Executives within the Client Relations department.


  • Extensive experience in customer service
  • Must be able to think critically at a strategic level
  • Ability to manage multiple priorities, pay close attention to detail and have follow-up skills
  • Presentation and meeting management skills
  • Ability to align customer needs with ARI programs, processes and/or industry best practices
  • Action-oriented with the drive to take initiative and accountability for decision-making
  • Commitment to total customer service


  • Experience in building relationships and managing dynamic teams
  • Strong supervisory skills and the ability to train and develop assigned employees
  • Align individual performance expectations in order for Account Executives to meet or exceed in departmental and organizational goals
  • Fair, constructive, and timely feedback towards performance expectations and goals that results in improved client satisfaction
  • Increased employee morale and satisfaction of role through recognition, feedback, and development of team environment

Problem Solving

  • Limit client and internal escalations by providing pro-active solutions, Account Executive coaching and progressive discipline
  • Collaborate with peers to solution team concerns and promote new ideas to measure results
  • Ability to effectively communicate, both orally and in writing, to all levels of employees and customers

Education and/or Training:

  • Bachelor's degree in Business Administration or equivalent business experience
  • Advanced Microsoft Office skills

What we offer:

We offer growth opportunities that precious few companies can match. Benefits include:

  • Competitive pay with annual bonuses
  • Health, dental and life insurance, wellness discounts and focused health and nutrition programming.
  • 100 percent tuition reimbursement starting from the first day of employment,
  • An award winning in-house learning and development program, ARI University, with more than 160 instructor led workshops and more than 250 available training classes,
  • A generous 401(k) match, paid time off and much more.

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