Service Assistant in Fort Lauderdale, FL at Holman Automotive

Date Posted: 5/17/2018

Job Snapshot

Job Description

Job Posting - External

Who are we?

Holman Automotive Group was founded on family values with a passion for customer satisfaction. Our success and ability to provide outstanding service for over 90 years is due to our most valuable resource…our employees. Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come. Do you want to work in a family environment where customer service is our passion? Join a Best-In-Class dealership…Apply Today!

 

 

Lauderdale Imports has an outstanding opportunity for a Service Administrator / Assistant to join the Holman family.

What will you do?

  • Verify repair order comments are accurate and complete
  • Communicate with parts staff, service personnel and other support staff to ensure proper service charges to the manufacture.
  • Files warranty documentation and maintains records as necessary
  • Introduces customers to service and parts personnel, indicating shop location and hours of operation
  • Follows up with service customers to ensure customer satisfaction.
  • Operate switchboard telephone system and take detailed messages
  • Assist with administrative tasks
  • Maintains a professional appearance
  • Other duties may be assigned.
  • Ensure the corresponding parts, labor and applicable charges are billed out on the repair order
  • Verify appropriate documentation is attached and completed
  • Code claims in accordance with dealership and factory standards
  • Keep abreast of factory warranty, service and technical bulletins and measures
  • Participate in online training offered by the manufacturer

 

What are we looking for?

  • ADP Dealer Services experience a plus.

  • Excellent written and verbal communication/presentation skills
  • Must speak and communicate in a professional manner and present a professional appearance
  • Ability to work well with clients - always being courteous, proactive and upbeat
  • Must represent the company in a professional manner and project a positive company image.
  • Must have a strong ability to multi-task.
  • Knowledge in Microsoft Office software a plus

 

What we offer:

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition we offer growth and development opportunities to help you achieve your career goals.

 

EOE DFWP