Service Advisor in Portland, OR at Holman Automotive

Date Posted: 10/30/2018

Job Snapshot

Job Description

Job Posting - External

Who are we?

The automobile industry is undergoing a profound transformation. New technologies like autonomous driving and advanced data connectivity are redefining the way cars are sold and operated. As a result, our industry needs team members who are up-to-speed on the latest technologies, eager to help customers find the best solution for their transportation needs, and excited to be part of the future of transportation.

No company is better positioned for this new world than Holman Automotive Group. Much more than a network of dealerships, Holman has built a 90-year tradition of innovation and success by drawing on our most valuable resource…our employees. Now into our third generation of family leadership, Holman is looking for a new generation of intelligent, motivated and sophisticated sales consultants ready help us meet tomorrow’s challenges. If you’d like to work in this kind of exciting, technology-driven, customer-centered environment then Apply Today!

 

Kuni Lexus of Portland has an outstanding opportunity for a Service Advisor to join the Holman family!

What will you do?

 

The Service Advisor will interact with customers to determine their need for vehicle repairs.  You may road test the vehicle, visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customer.  You will be responsible for serving as a liaison between the service department technicians and the parts department by maintaining customer satisfaction.

  • Ability to meet & greet customers with courtesy and efficiency
  • Determine the course of action to take and obtain customer authorization.
  • Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
  • Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
  • Knowledge of warranty and service/insurance policies.
  • Keeping customer informed and advise customer of the prognosis of their vehicle.
  • Calling customers to set appointments and answer telephones at a timely manner.
  • Attends/completes required training and department meetings.

 Qualification Criteria:

  • High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
  • Current valid driver’s license
  • Must have good reading, writing and math skills.
  • Have excellent interpersonal skills and provide outstanding customer service.
  • Ability to work retail hours

Computer proficient