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Service Advisor in Portland, OR at Holman Automotive

Date Posted: 6/8/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Portland, OR
  • Date Posted:
    6/8/2019

Job Description

Kuni Lexus of Portland has an outstanding opportunity for a Service Advisor to join the Holman family!

What will you do?

The Service Advisor will interact with customers to determine their need for vehicle repairs. You may road test the vehicle, visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customer. You will be responsible for serving as a liaison between the service department technicians and the parts department by maintaining customer satisfaction.

  • Ability to meet & greet customers with courtesy and efficiency
  • Determine the course of action to take and obtain customer authorization.
  • Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
  • Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
  • Knowledge of warranty and service/insurance policies.
  • Keeping customer informed and advise customer of the prognosis of their vehicle.
  • Calling customers to set appointments and answer telephones at a timely manner.
  • Attends/completes required training and department meetings.

Qualification Criteria:

  • High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
  • Current valid driver’s license
  • Must have good reading, writing and math skills.
  • Have excellent interpersonal skills and provide outstanding customer service.
  • Ability to work retail hours
  • Computer proficient

What we offer:

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition we offer growth and development opportunities to help you achieve your career goals.