Sales Acquisition Coordinator in Maple Shade Township, NJ at Holman Automotive

Date Posted: 11/8/2018

Job Snapshot

Job Description

Job Posting - External

Position Title (Job Code): Customer Engagement Center (CEC) Acquisitions Coordinator (1 position)
Grade Level:
FLSA Status (Applicable Exemption):
Principal Work Location: Maple Shade, NJ
Department: Customer Engagement Center (Sales)
Reports to (Title): CEC Supervisor
Number/Type of Employees Supervised: 0

Principal Purpose of Position:

  • Execute CEC Process in accordance with CEC strategies
  • Sell appointments for vehicle acquisitions using text, email and telephone skill sets
  • Respond to assigned leads from the Customer Relationship Management (CRM) tool within 15 minutes of receipt (store hours)
  • Set appointments for dealership visits per Holman ‘Best Practice’ benchmarks for Kelley Blue Book Instant Cash Offer (KBB ICO) customers
  • Utilize defined dealership email templates for communications
  • Utilize defined dealership telephone word tracks as guidelines for process and flow of customer phone contacts
  • Execute CEC process in a consistent yet flexible manner that results in a ‘best in class’ Customer Experience, designed to achieve the highest appointment ratios
  • Complete all daily tasks and activities (benchmark 85-100)
  • Perform all other duties and special projects as assigned.

What we ae looking for:

 

  • Ability to organize and prioritize tasks and make appropriate decisions
  • Complete Customer Relationship Management (CRM) tool for all activity
  • Record all customer engagement in CRM
  • Work schedule flexibility (Monday thru Saturday)
  • Attend team meetings
  • Register, schedule and attend all required, scheduled training and informational seminars