Receptionist - Part Time - Audi Boulder in Boulder, CO at Holman Automotive

Date Posted: 8/8/2018

Job Snapshot

Job Description

Job Posting - External

Receptionist – Part Time - Audi Boulder

 

Summary: The Receptionist is an important front-line guest contact for the dealership. (S)he directly influences guests impressions by the way (s)he greets them on the telephone and in person, routes their calls, answers basic inquiries, and, if necessary, connects them with the appropriate party in accordance with dealership policies.  The part time receptionist will work from 10 - 14 hours per week - Tuesday and Thursday afternoons and every other Saturday

Responsibilities:

  • Act as the first point of contact for visiting customers.
  • Meet and greet customers consistently with courtesy and high level of professionalism.
  • Make a friendly and premium-brand appearance.
  • Engage customers to determine their automotive needs.
  • Appropriately route customers to our sales, service and parts businesses.
  • Build strong relationships with customers and dealership employees.
  • Maintain a high and consistent level of premium-brand, customer service – WOW customers!
  • Use premium-brand telephone techniques and etiquette.
  • Assist with Service and Sales Department in clerical duties.

Qualification Criteria:

  •  High School Diploma or equivalent combination of education and customer service experience.
  • High School Diploma or equivalent combination of education and customer service experience.
  • Pleasant and engaging – must be able to project a ‘smile’ while speaking both in person and over the phone.
  • Proven outstanding customer service, preferably with a premium brand.
  • Must pass a background and drug screen
  • Listen and retain information accurately.
  • Excellent interpersonal skills, both in person and over phone.
  • Team-oriented and flexible/multi-tasking