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Quality Analyst - CEC in Maple Shade Township, NJ at Holman Automotive

Date Posted: 11/30/2018

Job Snapshot

Job Description

Job Posting - External

Who are we: 

Holman Automotive Group was founded on family values with a passion for customer satisfaction. Our success and ability to provide outstanding service for over 90 years is due to our most valuable resource…our employees. Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come. We are one of the largest privately-owned dealership groups in the United States, with more than 36 retail franchises representing 17 brands from the East Coast to the Pacific Northwest.


We are currently recruiting for the newly created role of Quality Analyst, based in Maple Shade, NJ, to join our team!

What you will do:

  • Review and evaluate recorded phone calls for all CEC coordinators
  • Report items in need of immediate attention to the appropriate supervisor/manager
  • Deliver quality assurance reporting identifying trends, training needs and coaching opportunities/ recommendations
  • Support Team Manager, CEC Performance Excellence
  • Assist supervisory staff with additional phone monitoring needs

What we are looking for:

  • Familiarity with sales and service customer calls a plus
  • Familiarity with call centers a plus
  • Prior quality assurance experience is a plus
  • Ability to influence, motivate and coach others effectively
  • Ability to provide unbiased feedback when listening to calls
  • Strong attention to detail
  • Ability to interact and work with fellow employees and leadership
  • Excellent customer service skills and listening skills
  • Bachelor’s degree

What we offer:

We offer growth opportunities that precious few companies can match. Benefits include:

  • Competitive pay with annual bonuses
  • Health, dental and life insurance, wellness discounts and focused health and nutrition programming.
  • 100 percent tuition reimbursement starting from the first day of employment,
  • An award winning in-house learning and development program, ARI University, with more than 160 instructor led workshops and more than 250 available training classes,
  • A generous 401(k) match, paid time off and much more.

 Get to know us better at and on LinkedIn, Facebook and Twitter.