P.C. Support Project Leader I in Mount Laurel, NJ at ARI

Date Posted: 8/1/2018

Job Snapshot

Job Description

Job Posting - External

ARI, part of the Holman Automotive Group and headquartered in Mt. Laurel, N.J., is a billion-dollar global vehicle fleet leasing and management company that prides itself on providing exceptional service. A recognized leader in the industry and the largest fleet management company in North America.  Ranked #27 on FORTUNE magazine’s 100 “Best Places to Work” and #17 on Computerworld’s Best Places to Work in IT. ARI has more than 65 years of experience offering its employees a place where their careers and personal development can thrive.

ARI has an outstanding opportunity for a P.C. Support Project Leader I

Essential Functions:

  • Support PC Analysts Team members including regular one on one meetings and quarterly reviews.  Assist team to meet company and personal development goals.
  • Distribute workload and Helpdesk reporting to ensure Customer Satisfaction/Service Level Agreements and escalations
  • Provide positive customer experience focusing on creating Raving Fans.
  • Develop Processes/scripts to increase efficiency
  • Handle tickets and Team escalation for complex issues
  • Liaison for escalating issues to Engineering.
  • Create and Maintains documentation
  • Escalate major issues or outages to management.
  • Other duties as assigned

Knowledge and Skill:

  • Advanced knowledge of PC/Laptop/Mobile Device hardware
  • Advanced knowledge of ARI supported software, including Windows 7/10, Microsoft Office suite, McAfee, ePolicy Orchestrator, SCCM Client and other tools.
  • Networking familiarity with switches, hubs, Network Cards
  • Must have good written and verbal communication skills.
  • Must have advanced troubleshooting and problem solving skills.
  • Excellent customer service skills are required.
  • Must be able to work in a team environment.
  • Must be able to lift/carry up to 30 lbs
  • Must be able to work under desks
  • Eight + years of experience supporting end user device technologies.
  • Bachelor’s degree preferred or equivalent work experience.