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Maintenance Controller in Chippenham at ARI

Date Posted: 4/23/2019

Job Snapshot

Job Description

Job Details

Job Function

Using existing skills in relation to car, light and/or heavy commercial vehicle mechanics, the employee will liaise with the garage networks to diagnose faults, source replacement parts and agree final repairs in line with customer parameters in an office-based environment via the telephone or web based system.

Candidates must have completed a related qualification in car/LCV or HGV automotive vehicle maintenance and repair or have hands-on workshop experience.

Reporting to: Operations Manager – Technical Solutions

Key Responsibilities and Accountabilities

  • Confer with the supply networks and customers to authorise repairs to customer vehicles, giving expect opinion on cost, fix and solutions
  • Maintain an awareness of customer specific parameters
  • Manage all aspects of cost control of each job
  • Manage all aspects of clients vehicle down time
  • Source non original-equipment parts for cost effectiveness if necessary
  • Keep accurate and comprehensive notes
  • Gather evidence, validate information; challenging if appropriate
  • Support customer service areas of the call centre as required
  • Ad hoc tasks as required by the business  

Person Specification

ARI is looking for people with a passion for customers, co-workers and those living in the local community.  Please take some time to consider our Company’s values in deciding whether ARI is the right place for you.

Motivation and Experience

  • Mechanical qualifications such as City & Guilds or equivalent desirable
  • Demonstrable, detailed mechanical knowledge of vehicles is essential with experience in workshop environment or similar
  • Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level
  • Must be numerate and literate
  • Is prepared to go the ‘extra mile’ in order to achieve excellent end results

Communication Skills

  • A positive attitude and approach to dealing with customers
  • Excellent questioning and listening skills with an ability to assimilate accurate information
  • Able to instantly build and maintain rapport with a range of people

Organisation and Planning

  • A proactive and dynamic attitude to problem solving
  • Ability to multi task with consistency and accuracy
  • Can prioritise and re-plan in a methodical manner
  • Proactive and committed to finding a solution, with ability to use initiative and common sense

Flexibility and Resilience

  • Able to think clearly under pressure and deliver requirements to a consistently high standard
  • Able to self-motivate and keep positive in challenging situations
  • Enjoys working to targets, striving for results within strict deadlines

Personal Projection

  • Reliable, consistent and tenacious
  • Professional and calm demeanour
  • Inspires confidence by sharing knowledge and experience
  • A natural propensity to volunteer to help others to ensure the successful conclusion of tasks


  • Hours of work: 41.5 hours per week, working to a regular shift pattern to include a maximum of 2 out of 4 Saturday mornings. Shifts operate between the hours of 7am & 7pm Monday to Friday, and 7am & 1pm on Saturdays.
  • Comprehensive training
  • Competitive and attractive salary
  • Additional reward and recognition schemes
  • 25 days annual holiday (excluding Bank Holidays)


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