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Honda Service Advisor in Fort Lauderdale, FL at Holman Automotive

Date Posted: 5/6/2019

Job Snapshot

Job Description

Who are we?

Holman Automotive Group is a privately held automotive company with 40 dealership franchises, 19 brands and 34 locations. We are founded on family values with a passion for customer satisfaction. Our success and ability to provide outstanding service for over 90 years is due to our most valuable resource…our employees. Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come..Apply Today!

Holman Honda has an outstanding opportunity for a Service Advisor to join the Holman family.

Job Description:

  • Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires
  • Performs opening and closing responsibilities
  • Schedules appointments, answers phones and collects funds for services performed.
  • Predicts the time needed for completion and stays in constant communication with the customer during the repair process
  • Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
  • Sell needed maintenance services and related parts to customers
  • Identify customer requests
  • Conduct a complete vehicle walk around
  • Present multipoint inspection results to customers
  • Recommend needed maintenance services and related parts
  • Conduct a detailed active delivery of each vehicle
  • Make appropriate prospecting and follow-up contacts with Toyota Scion owners
  • Provide outstanding customer service in accordance with dealership policies
  • Write complete, accurate repair orders in accordance with dealership and manufacturer policies
  • Provides estimated cost analysis of automotive repairs and routine maintenance.
  • Provide in-depth information on original equipment manufacturer (OEM) part options
  • Perform all other duties and special projects as assigned.

Education and/or Training:

  • High school diploma or general education degree (GED)
  • Intermediate skills in CDK or Reynolds and Reynolds software


Relevant Work Experience:

  • 1 year experience working in a service advisor or express service advisor capacity


Planning/Organizing/Managerial Knowledge:
(Ranges from task-focused to integrating related functions, to broadly strategic integration)

  • Works independently on routine or general tasks, has depth of technical or functional expertise in own area of responsibility or department
  • Works collaboratively with other departments, to address legal, maintenance, recalls, or billing matters
  • Good analytical and problem solving skills
  • Exceptional organizational and multi-tasking ability
  • Ability to work under pressure
  • Understanding of vehicle maintenance requirements and operations
  • Understanding of state and local laws and regulations related to automotive service
  • Knowledge of automotive labor time guide
  • Ability to support other’s efforts, remain loyal to one another, and care for each other both personally and professionally


Communicating & Influencing Skills:
(Does the job require communication, reasoning with others, or changing behaviors?)

  • Excellent communication and customer relations skills
  • Strong verbal and written communication skills
  • Ability to explain complex information in an accessible manner
  • Approach transactions with sales-minded professionalism and suggestively sell products and services to customers, including making clients aware of all packages and retail options available
  • Ensure absolute customer satisfaction with proper etiquette during follow-ups, regardless of whether the service recommendations were completed or not