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Driver Services Specialist in Mississauga at ARI

Date Posted: 2/16/2019

Job Snapshot

Job Description

Job Posting - External

Who we are?

ARI, a billion-dollar global vehicle fleet leasing and management company, prides itself on its people. ARI was recently named to the list of Best Workplaces in Canada for the second straight year and was voted 2017 Mississauga Employer of the Year by the Mississauga Board of Trade. Founded in 1948, ARI continues to offer its 2,800 employees a place where their careers and personal development can thrive.

ARI has an outstanding opportunity for a Driver Services Specialist based in our Mississauga Location.

What will you do?

  • Conduct program startup calls with clients ensuring best practice implementation
  • Create client profiles and adhere to policy parameters by meeting Service Level Agreements and communicating effectively with all parties involved
  • Reconcile and maintain driver databases for each program
  • Develop program timelines for each assigned client
  • Create mass driver communications introducing and maintaining programs
  • Understand IRS and CRA regulations for personal use
  • Prepare annual taxable liability information to clients
  • Process and analyze driver abstracts and training modules
  • Work directly with client's management in multiple departments including Human Resources, Fleet, Tax, Accounting, Payroll, Risk and/or Safety.
  • Manage all programs through internal and external systems
  • Liaise with vendors and provincial ministries to administer Safety programs
  • Provide weekly and monthly reports by collecting, analyzing and summarizing account information for clients and internal management.
  • Evaluate client’s usage of programs and recommend changes to improve overall program performance
  • Perform all duties with a positive attitude toward embracing innovation and timesaving efficiencies


What are we looking for?

  • Bachelor’s degree or equivalent and relevant work experience
  • Intermediate to advanced computer skills including MS Office and Windows XP
  • Ability to communicate effectively, verbally and in writing, with all levels of internal and external customers
  • Must have excellent customer service skills
  • Ability to manage multiple priorities, with high attention to detail, excellent organizational and follow-up skills and advanced problem solving skills.
  • Bilingual (French/English) strong asset 

What we offer:

Benefits include competitive pay and bonus, health, dental and life insurance, 100% tuition reimbursement based on grade performance, Group RRSP, on the job training and development and much more.

ARI is committed to providing accommodations throughout the interview process. If you require an accommodation we will work with you to meet your needs