Customer Service Representative - Audi San Diego in San Diego, CA at Holman Automotive

Date Posted: 9/14/2018

Job Snapshot

Job Description

Job Posting - External

Why Holman Audi San Diego?

Holman Automotive Group a Holman Enterprise is a privately held automotive company with 36 Dealership Franchises, 17 Brands and 31 locations.  Holman Automotive strives to create a positive work environment where you are excited to come to work every day! Holman was founded on the belief that if you take care of the employees, the employees take care of the customers, and that takes care of the bottom line. 

Responsibilities:

  • Act as the first point of contact for inbound calls.
  • Help customers consistently with courtesy and high level of professionalism.
  • Make a friendly and premium-brand appearance.
  • Engage customers to determine their automotive needs.
  • Appropriately route customers to our sales, service and parts businesses.
  • Build strong relationships with customers and dealership employees.
  • Maintain a high and consistent level of premium-brand, customer service – WOW customers!
  • Use premium-brand telephone techniques and etiquette.
  • Set sales and service appointments for inbound calls

Qualification Criteria:

  • High School Diploma or equivalent combination of education and customer service experience.
  • Pleasant and engaging – must be able to project a ‘smile’ while speaking both in person and over the phone.
  • Proven outstanding customer service, preferably with a premium brand.
  • Listen and retain information accurately.
  • Excellent interpersonal skills, both in person and over phone. 
  • Team-oriented and flexible/multi-tasking.

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