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Customer Service Associate in Rancho Cordova, CA at Auto Truck Group

Date Posted: 5/16/2019

Job Snapshot

Job Description

Who we are?

Since 1918, Auto Truck Group takes new trucks and make them into tools. We have expanded into 12+ locations and more than 900 employees specializing in the design, manufacture and installation of truck equipment. From custom trucks to entire fleets, our customers include railroad, utilities, and government agencies.

Auto Truck Group has an immediate opening for a Customer Service Associate.

What will you do?

  • Answer the phones professionally and warmly.
  • Identify and assess customers' needs to achieve satisfaction.
  • Resolve customer complaints via phone, email, mail.
  • Process orders, verify account information and answer questions in a professional and timely manner over the phone.
  • Works closely with outside sales reps to help generate sales leads and make outgoing sales calls.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Become extremely familiar with and knowledgeable about the product line.
  • Provide accurate, valid and complete information through research and familiarity with products.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Focus on customer engagement and customer satisfaction by going the extra mile.

What are we looking for?

  • 3 years Customer Service/Sales Experience or College Degree.
  • Excellent verbal and written skills.
  • Proficient with Microsoft Office programs (Microsoft Outlook, Microsoft Word, and Microsoft Excel).
  • Has a good attention to detail.
  • Strong organizational skills.
  • Ability to prioritize daily activities.
  • Upbeat, positive and driven to succeed.
  • Works well in a team environment.
  • Must pass a physical, drug test, and criminal background check prior to employment.
  • Understand the value that quality plays in the overall success of the company.

What we offer:

  • Benefits include competitive pay & benefits package, 401k, PTO, on the job training & development, and much more.