Customer Service Associate (BDC) in Palo Alto, CA at Holman Automotive

Date Posted: 8/1/2018

Job Snapshot

Job Description

Job Posting - External

Who are we?

Holman Automotive Group was founded on family values with a passion for customer satisfaction. Our success and ability to provide outstanding service for over 90 years is due to our most valuable resource…our employees. Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come. Do you want to work in a family environment where customer service is our passion? Join a Best-In-Class dealership…Apply Today!

Audi Palo Alto has an outstanding opportunity for a Customer Service Associate to join the Holman family.

What will you do?

The Customer Service Associate will be responsible for the front desk and greeting customers while providing customer relations support to the Service and Sales departments, receiving/routing incoming calls, answer basic inquiries and providing follow up to customers in regards to service or sales.

  • Operate switchboard telephone system, answer and field calls, take thorough messages as it relates to callers and inquiries
  • Provide basic information to callers that have general inquiries
  • Schedule reservations or guests’ vehicles and outbound phone calls to our service department
  • Place follow up calls for Service and Sales functions
  • Assist management with various clerical duties
  • Demonstrate professional personal behavior
  • Provide excellent customer service by demonstrating our mission and values

What are we looking for?

  • Current, valid driver’s license required
  • 1 year of relevant work experience in customer service, receptionist/front desk, administrative role.
  • Excellent communication skills and ability to be a team player, professional appearance

What we offer:

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition we offer growth and development opportunities to help you achieve your career goals.

EOE DFWP

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