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Customer Relations / BDC in Centennial, CO at Holman Automotive

Date Posted: 3/4/2019

Job Snapshot

Job Description

Job Posting - External

Guest Relations / BDC - Honda of Arapahoe

Summary:

Guest Relations person is an important guest contact for the Dealership. (S)He directly influences guest impressions by the way (s)he greets them on the telephone, routes their calls, answers basic inquiries, books service appointments properly and takes care of them in accordance with the Dealership policies. The Team Lead position takes a role in the training and development of the Guest Relations Team Members.

  • Answer guest inquiries on inbound and outbound phone calls to our service department.
  • Schedule reservations for guests’ vehicles to be serviced at our dealership.
  • Maintain knowledge of all dealership departments and appropriate personnel to meet the needs of each guest.
  • Assist guests with basic troubleshooting and vehicle maintenance advice.
  • Demonstrate professional personal behavior.
  • Maintain and promote guest and employee relations.

Qualifications:

  • The position requires use of the telephone and computer.
  • The job requires sitting for long periods of time, walking about the dealership in general and, walking up and down stairs.
  • The job requires an individual with a pleasant, enthusiastic, professional voice and personality, who has excellent oral communication skills, the ability to hear, read and, comprehend instructions and information, ability to speak English fluently and clearly, the ability to read, write, and comprehend instructions and information in English.
  • This position requires a professional personal appearance, the ability to work comfortably and courteously with the public and the ability to communicate guests’ interest, needs and requests to management and personnel.
  • Must be able to multi-task and work under periods of pressure while maintaining a pleasant and professional demeanor so that (S)He gets along with guests, co-workers and management

What Holman Automotive Offers:
Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition, we offer growth and development opportunities to help you achieve your career goals.

About Holman Automotive Group:
Holman Automotive Group is a privately held automotive company with 40 dealership franchises, 19 brands and 34 locations. We are founded on family values with a passion for customer satisfaction. Our success and ability to provide outstanding service for over 90 years is due to our most valuable resource…our employees. Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come.

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