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Customer Engagement Center Senior Coordinator (Sales) in Houston, TX at Holman Automotive

Date Posted: 3/16/2019

Job Snapshot

Job Description

Job Posting - External

Customer Engagement Center Senior Coordinator (Sales)  


Who are we?

Holman Automotive Group was founded on family values with a passion for customer satisfaction.  Our success and ability to provide outstanding service for over 90 years is due to our most valuable resource…our employees.  Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come.  Do you want to work in a family environment where customer service is our passion?  Join a Best-In-Class dealership…Apply Today!

We are seeking a qualified Service Coordinator to work in our Customer Engagement Center (CEC). Candidates must have a strong work ethic and be able to produce without constant over-the-shoulder supervision.  Ongoing on-the-job training and coaching will be provided. Your ability to produce directly will affect your earnings.


What will you do? 

  • Execute CEC Process in accordance with CEC strategies
  • Sell appointments for vehicle sales using text, email and telephone skill sets
  • Attend team meetings
  • Register, schedule and attend all required, scheduled training and informational seminars
  • Respond to assigned leads from the Customer Relationship Management (CRM) tool within 15 minutes of receipt (store hours)
  • Set appointments for dealership visits per Holman ‘Best Practice’ benchmarks (’60-60-60-60’)
  • Utilize defined dealership email templates for communications
  • Utilize defined dealership telephone word tracks as guidelines for process and flow of customer phone contacts
  • Execute CEC process in a consistent yet flexible manner that results in a customer experience designed to achieve the highest appointment ratios
  • Complete all daily tasks and activities as per the dealership CRM


  • High School diploma or equivalent
  • Call Center or BDC experience
  • Automotive lead management experience 2-3 years.

 What are we looking for?

  • Ability to organize and prioritize tasks and make appropriate decisions
  • Complete Customer Relationship Management (CRM) tool for all activity
  • Record all customer engagement in CRM  
  • Work schedule flexibility (including weekends)
  • Attend team meetings
  • Register, schedule and attend all required, scheduled training and informational seminars
  • Strong communication skills (verbal and written)
  • Ability to interact and work with employees at all levels in the organization


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