Compliance Coordinator in Chippenham at ARI

Date Posted: 7/23/2018

Job Snapshot

Job Description

Job Details

Job Function

To provide administrative support to the business in terms of vendor & client interaction when booking various compliance job types; guidance to colleagues, vendors and customers; and overseeing all non-financial activities specifically within Maintenance Management of cars, light commercial and heavy commercial vehicles.

Reporting to: Team Leader, Compliance

Key Responsibilities and Accountabilities 

  • Proactively monitor all compliance schedules for all vehicle types
  • Outbound chase all compliance bookings liaising with vendors, drivers and customers.
  • Ensure all required job types are booked within the specified date or date range
  • Ensure all data is updated in a timely and accurate manner
  • Highlight any incorrect contact data to specified account contact
  • Ensure any slippage is reported to fleet contact and account contact
  • Confirm booking dates to all parties
  • Act as point of contact for other departments for any changes in bookings or information needed
  • Follow up all bookings to ensure completion and pass
  • Assist with gathering any documents required as proof of completion
  • Ad hoc tasks and other duties as required by the business

Person Specification

ARI is looking for people with a passion for customers, co-workers and those living in the local community. Please take some time to consider our Company’s values in deciding whether ARI is the right place for you. http://www.holmanauto.com/history.htm/values.htm

Motivation and Experience

  • Knowledge in all vehicle types including cars, light commercial and heavy commercial - Knowledge and experience of compliance regulations will be an advantage
  • Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level
  • Customer facing skills & experience required
  • Is prepared to go the ‘extra mile’ in order to achieve excellent end results

Communication Skills

  • An approachable, assertive and adaptable communication style Excellent questioning and listening skills with an ability to assimilate accurate information
  • Consistently professional telephone manner when dealing with internal and external calls
  • Committed to delivering excellent customer service within the parameters agreed
  • Succinct and direct in both written and verbal communication delivery

Organisation and Planning

  • Demonstrable analytical and problem solving abilities
  • Ability to multi task with consistency and accuracy
  • Proactive, dynamic and committed to finding a solution, with ability to use initiative and common sense
  • Can set objectives and plan how to achieve them

Flexibility and Resilience

  • Able to think clearly under pressure and deliver requirements to a consistently high standard
  • Able to self-motivate and keep positive in challenging situations

Enjoys working to targets, striving for results within strict deadlines

Personal Projection

  • Self-driven and results orientated
  • Reliable, consistent and tenacious
  • Professional and calm demeanour
  • Inspires confidence by sharing knowledge and experience

Package

Hours of work: 41.5 hours per week on average, working to a regular shift pattern to include a maximum of 2 out of 4 Saturday mornings where required.

  • Comprehensive training
  • Competitive and attractive salary and other financial recognition schemes
  • 25 days’ annual holiday (excluding Bank Holidays)

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