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Call Center/BDC Sales Specialist in Centennial, CO at Holman Automotive

Date Posted: 3/28/2019

Job Snapshot

Job Description

Job Posting - External

BDC Sales Secialist - Honda of Arapahoe

Job Description:

The BDC Internet Sales and Phone Room Representative is responsible for managing internet sales leads, setting up appointments, and the initial impression new customers have of the dealership.  By his/her actions, the BDC Internet Sales and Phone Room Representative greatly affects the dealership's success rate in acquiring new customers and retaining owners.

  • Be proficient in the use of the internet, email, phone scripts and other dealership systems.
  • Follow-up with specific information at the direction of the sales manager via internet or telephone as appropriate.
  • Promptly follow-up with customers and fully answer their questions or address their concerns, seek assistance if necessary or appropriate. 
  • Obtain and maintain customer satisfaction scores at or above the area level.
  • Generate and maximize high appointment rations set via phone and internet leads. 

Qualification Criteria:

  • Must be driven to achieve goals and career success.
  • Demonstrate hard work ethic and high energy.
  • Exhibit excellent customer service skills.
  • Proven ability to prospect and sell in a team oriented environment.
  • High School Diploma, some College preferred.
  • Current, valid driver’s license REQUIRED.
  • Professional appearance.
  • Ability to work retail hours of dealership.
  • Computer proficient.

What Holman Automotive Offers:
Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition, we offer growth and development opportunities to help you achieve your career goals.

About Holman Automotive Group:
Holman Automotive Group is a privately held automotive company with 40 dealership franchises, 19 brands and 34 locations. We are founded on family values with a passion for customer satisfaction. Our success and ability to provide outstanding service for over 90 years is due to our most valuable resource…our employees. Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come.