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Business Development Associate / Customer Relations in San Diego, CA at Holman Automotive

Date Posted: 6/5/2019

Job Snapshot

Job Description

Audi San Diego has an outstanding opportunity for a Business Development Center Associate!

Holman Automotive is seeking qualified Business Development Associates to work in our growing business development center (BDC). The applicant works with our customers to set service appointments with their respective dealership’s service department or service advisor.

This position is NOT part of a large call center environment. Candidates must have strong work ethic and be able produce without constant over-the-shoulder supervision.

What will you do?

  • Answer phone calls from customers who are calling to set up appointments with our service centers; act as the first point of contact for the customer
  • Determine the customer’s need/understand their reason for calling
  • Schedule appointments by dealership and service advisor
  • Build strong relationships with both customers and dealership employees
  • Communicate professionally with customers over the phone
  • Maintain a high-level of customer service

What are we looking for?

  • High School Diploma or equivalent
  • Prior appointment-setting experience preferred
  • Prior dealership experience preferred
  • Reliable transportation to and from work
  • Ability to assist customers in a timely and professional manner
  • Excellent verbal and written communication skills
  • Excellent organization, follow-up and data entry skills
  • Polite and professional phone skills a MUST

What we offer:

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition, we offer growth and development opportunities to help you achieve your career goals.

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