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BMW Service Advisor in Pembroke Pines, FL at Holman Automotive

Date Posted: 5/16/2019

Job Snapshot

Job Description

Lauderdale BMW of Pembroke Pines is seeking a highly motivated; customer focused Service Advisor to join our growing team! We are looking for enthusiastic individuals to represent Holman with honesty and integrity.

Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction and also performing the following duties:

  • Ability to meet & greet customers with courtesy and efficiency
  • Determine the course of action to take and obtain customer authorization.
  • Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
  • Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
  • Knowledge of warranty and service/insurance policies.
  • Keeping customer informed and advise customer of the prognosis of their vehicle.
  • Calling customers to set appointments and answer telephones at a timely manner.
  • Attends/completes required training and department meetings.
  • Approach transactions with sales-minded professionalism and suggestively sell products and services to customers, including making clients aware of all packages and retail options available
  • Ensure absolute customer satisfaction with proper etiquette during follow-ups, regardless of whether the service recommendations were completed or not
  • Ability to explain complex information in an accessible manner

Education and/or Training:

  • High school diploma or general education degree (GED)
  • Intermediate skills in CDK or Reynolds and Reynolds software

Relevant Work Experience:

  • 1 year experience working in a service advisor or express service advisor capacity

Planning/Organizing/Managerial Knowledge:

  • Works independently on routine or general tasks, has depth of technical or functional expertise in own area of responsibility or department
  • Works collaboratively with other departments, to address legal, maintenance, recalls, or billing matters
  • Good analytical and problem solving skills
  • Exceptional organizational and multi-tasking ability
  • Ability to work under pressure
  • Understanding of vehicle maintenance requirements and operations
  • Understanding of state and local laws and regulations related to automotive service
  • Knowledge of automotive labor time guide
  • Ability to support other’s efforts, remain loyal to one another, and care for each other both personally and professionally

What we offer:

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition we offer growth and development opportunities to help you achieve your career goals.

EOE DFWP