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Analyst II - PC in Mount Laurel, NJ at ARI

Date Posted: 11/19/2018

Job Snapshot

Job Description

Job Posting - External

ARI, part of the Holman Automotive Group and headquartered in Mt. Laurel, N.J., is a billion-dollar global vehicle fleet leasing and management company that prides itself on providing exceptional service. A recognized leader in the industry and the largest fleet management company in North America. Ranked #24 on FORTUNE magazine’s 100 “Best Places to Work” and #17 on Computerworld’s Best Places to Work in IT. ARI has more than 65 years of experience offering its employees a place where their careers and personal development can thrive.

ARI has an outstanding opportunity for a PC Analyst II.  This role is Full Time and based at our office in Mt. Laurel, NJ.

Principal Purpose of Position:

  • Diagnose and resolve technical issues with customer hardware including PC, Laptop, Virtual Machines, and Mobile Devices.
  • Diagnose and resolve technical issues with ARI supported software.
  • Prepare and deliver customer hardware with proper configuration to meet the needs of customer job role.
  • Lead special projects/stretch assignments with little to no supervision
  • Provide positive customer experience focusing on creating Raving Fans.
  • Actively participate in Helpdesk Call Center, monitor email and case queues
  • Identifies and escalates incidents to next level in timely manner.
  • Escalate major issues or outages to management.
  • Develops and maintains documentation.
  • Receive deliveries and maintain stockroom (physical requirement)
  • Other duties as assigned.

Education and/or Training:

  • A+ or MCSE certification is preferred.

Relevant Work Experience:

  • Advanced knowledge of PC/Laptop/Mobile Device hardware
  • Advanced knowledge of ARI supported software, including Windows 7/10, Microsoft Office suite, McAfee, ePolicy Orchestrator, SCCM Client and other tools.
  • Networking familiarity with switches, hubs, Network Cards
  • Three to five years’ experience supporting desktop technologies.
  • Strong time management and project planning skills.
  • Must be able to work in a team environment.
  • Must be able to lift/carry up to 30 lbs
  • Must be able to work under desks