Account Executive - UK in Chippenham at ARI

Job Description

Position Title (Job Code):                                       Account Executive
Grade Level:                                                           Staff
Principal Work Location:                                        Chippenham, UK
Department:                                                           Account Management
Reports to (Title):                                                  Team Leader, Fleet Admin – Account Management
Number/Type of Employees Supervised:               Non-Supervisory Role

Principal Purpose of Position:

• To support the day to day management of customer interactions, by providing excellent customer relationship management to drivers and associated stakeholders, alongside the Account Management team
• Ensuring that administrative tasks are completed in a timely manner, relative to each client’s specific Service Level Agreement (SLA)

Key Responsibilities and Accountabilities:

• Maintenance of ARI Insights and associated systems, ensuring that data held is accurate and up to date, including adding, modifying and deleting, where appropriate, driver and vehicle information
• Produce an agreed suite of customer specific reports to agreed timescales
• Provision of ad hoc management reporting packs and associated documentation, i.e. accident history letters, service history information
• Ensure orders are processed and vehicle deliveries are managed within Service Level Agreement targets
• Support the provisioning of P11d and P46 vehicle / revenue reporting
• Liaison with other internal departments to ensure successful resolution of any customer queries or issues, taking ownership, where required
• Management of customer complaints, ensuring full compliance with ARI’s appropriate policies and procedures
• General support for Account Managers, to include administrative duties, support with project work and assistance when hosting customer meetings
• Scheduling of customer telephone conferences, as required
• Assist with the delivery of customer presentations
• Support any ad hoc tasks, as required by the business

Person Specification:

• Friendly and professional with the ability to communicate in a clear, concise and confident manner
• Able to communicate at all levels and adapt and respond positively to a changing and fast paced environment, remaining calm under pressure
• Committed to working as part of a team, proactively supporting colleagues with a collaborative approach
• Takes responsibility for the quality of own work and seeks opportunities for improvement through continuous learning
• Able to self-motivate and keep positive in challenging situations

Skills / Educational Requirements:

• A good general level of education is required with the ability to demonstrate excellent analytical, verbal and written communication skills
• Excellent administrative skills, with good levels of accuracy and attention to detail
• Highly numerate and literate with the ability to create, understand and explain statistical information, business reports, quotations and proposals
• Competent in the use of Microsoft Word, Excel and Outlook to an Intermediate standard and the ability to grasp new software applications easily and quickly
• Knowledge of fleet management would be advantageous, although full training will be provided