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Account Executive - UK in Chippenham at ARI

Date Posted: 2/8/2019

Job Snapshot

Job Description

Job Details

Position Title (Job Code):                                       Account Executive
Grade Level:                                                           Staff
Principal Work Location:                                        Chippenham, UK
Department:                                                           Account Management
Reports to (Title):                                                  Team Leader, Fleet Admin – Account Management
Number/Type of Employees Supervised:               Non-Supervisory Role

Principal Purpose of Position:

  • To support the day to day management of customer interactions, by providing excellent customer relationship management to drivers and associated stakeholders, alongside the Account Management team
  • Ensuring that administrative tasks are completed in a timely manner, relative to each client’s specific Service Level Agreement (SLA)

Key Responsibilities and Accountabilities:

  • Maintenance of ARI Insights and associated systems, ensuring that data held is accurate and up to date, including adding, modifying and deleting, where appropriate, driver and vehicle information
  • Produce an agreed suite of customer specific reports to agreed timescales
  • Provision of ad hoc management reporting packs and associated documentation, i.e. accident history letters, service history information
  • Ensure orders are processed and vehicle deliveries are managed within Service Level Agreement targets
  • Support the provisioning of P11d and P46 vehicle / revenue reporting
  • Liaison with other internal departments to ensure successful resolution of any customer queries or issues, taking ownership, where required
  • Management of customer complaints, ensuring full compliance with ARI’s appropriate policies and procedures
  • General support for Account Managers, to include administrative duties, support with project work and assistance when hosting customer meetings
  • Scheduling of customer telephone conferences, as required
  • Assist with the delivery of customer presentations
  • Support any ad hoc tasks, as required by the business

Person Specification:

  • Friendly and professional with the ability to communicate in a clear, concise and confident manner
  • Able to communicate at all levels and adapt and respond positively to a changing and fast paced environment, remaining calm under pressure
  • Committed to working as part of a team, proactively supporting colleagues with a collaborative approach
  • Takes responsibility for the quality of own work and seeks opportunities for improvement through continuous learning
  • Able to self-motivate and keep positive in challenging situations

Skills / Educational Requirements:

  • A good general level of education is required with the ability to demonstrate excellent analytical, verbal and written communication skills
  • Excellent administrative skills, with good levels of accuracy and attention to detail
  • Highly numerate and literate with the ability to create, understand and explain statistical information, business reports, quotations and proposals
  • Competent in the use of Microsoft Word, Excel and Outlook to an Intermediate standard and the ability to grasp new software applications easily and quickly
  • Knowledge of fleet management would be advantageous, although full training will be provided

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