Service Booker in Fort Lauderdale, FL at Holman Automotive

Date Posted: 10/8/2018

Job Snapshot

Job Description

Job Posting - External

Service Booker

BMW Pembroke Pines is currently looking for an experienced Service Booker to join their highly respected Service Department!

You must be a self-motivated professional who is able to work under pressure, be independent and adapt to changing priorities and demands while maintaining a high level of professionalism.

Essential Duties include the following.

  • Verify repair order comments are accurate and complete
  • Communicate with parts staff, service personnel and other support staff to ensure proper service charges to the manufacture.
  • Files warranty documentation and maintains records as necessary
  • Introduces customers to service and parts personnel, indicating shop location and hours of operation
  • Follows up with service customers to ensure customer satisfaction.
  • Operate switchboard telephone system and take detailed messages
  • Assist with administrative tasks
  • Maintains a professional appearance
  • Other duties may be assigned.
  • Ensure the corresponding parts, labor and applicable charges are billed out on the repair order
  • Verify appropriate documentation is attached and completed
  • Code claims in accordance with dealership and factory standards
  • Keep abreast of factory warranty, service and technical bulletins and measures
  • Participate in online training offered by the manufacturer


Requirements:

  • ADP Dealer Services experience a plus.
  • Excellent written and verbal communication/presentation skills
  • Must speak and communicate in a professional manner and present a professional appearance
  • Ability to work well with clients - always being courteous, proactive and upbeat
  • Must represent the company in a professional manner and project a positive company image.
  • Must have a strong ability to multi-task.
  • Knowledge in Microsoft Office software a plus

EOE DFWP