Receptionist - Phone Operator in Mount Laurel, NJ at Holman Automotive

Date Posted: 6/9/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Service
  • Experience:
    Greater than 15 years
  • Date Posted:
    6/9/2018

Job Description

Job Posting - External

Part-Time Phone Operator 

Monday, Tuesday, Wednesday 4-8pm

Every other Saturday 9-5pm

Who are we?

Holman Automotive Group was founded on family values with a passion for customer satisfaction. Our success and ability to provide outstanding service for over 90 years is due to our most valuable resource…our employees. Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come. Do you want to work in a family environment where customer service is our passion? Join a Best-In-Class dealership…Apply Today!

 Holman Toyota has an outstanding opportunity for a Phone Operator to join the Holman family

Position Responsibilities:

  • Effectively explain the company’s products and services to new and existing clients
  • Efficiently answer multiple phone lines while maintaining a “Best-In-Class” premium brand experience
  • Provide basic troubleshooting to clients who requires minor assistance
  • Follow established call routing and call escalation procedures
  • Assist clients over the phone with requests such as appointment information, rescheduling an existing appointment, FAQs about the vehicle or service, etc.
  • Perform duties in a public-facing environment when required
  • Demonstrate good judgment and leverages past experience to plan and accomplish goals

Skills required:

  • Ability to listen carefully and effectively communicate complex topics with different types of clients
  • Ability to grasp best practices and company policies and use them as needed with clients
  • Ability to professionally handle complaints, even when working with unpleasant clients
  • Accuracy of work with eye for detail in completing documentation in various systems
  • Ability to satisfy clients by going above and beyond the call of duty for unique situations
  • Ability to use information systems to analyze client information and continuously improve personal performance
  • Ability to demonstrate a friendly style and work effectively under pressure when needed

Other Minimum Qualifications:

  • High school degree
  • Strong inter-personal skills, ability to relate well to clients, fellow employees and company management
  • Fluency in English
  • Proficiency in the use of commonly used phone system, PC software, Email, and Internet
  • Problem solving skills which require exercising independent judgment
  • Understanding of privacy issues and regulations and ability to maintain strict client confidentiality

Preferred if You Have:

  • Experience in active call center environment
  • Spanish speaking capabilities

What we offer:

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition we offer growth and development opportunities to help you achieve your career goals.

EOE DFWP