Honda BDC Guest Relations - Kuni Honda in Centennial, CO at Holman Automotive

Date Posted: 9/10/2018

Job Snapshot

Job Description

Job Posting - External

BDC Guest Relations / Cashier - Kuni Honda

Summary.

Guest Relations person is an important guest contact for the Dealership. (S)He directly influences guest impressions by the way (s)he greets them on the telephone, routes their calls, answers basic inquiries, books service appointments properly and takes care of them in accordance with the Dealership policies. The Team Lead position takes a role in the training and development of the Guest Relations Team Members.

  • Answer guest inquiries on inbound and outbound phone calls to our service department
  • Cashiering customers invoices and answering billing related questions
  • Schedule reservations for guests’ vehicles to be serviced at our dealership
  • Maintain knowledge of all dealership departments and appropriate personnel to meet the needs of each guest
  • Assist guests with basic troubleshooting and vehicle maintenance advice
  • Demonstrate professional personal behavior
  • Maintain and promote guest and employee relations
  • Supporting Service Advisor staff with customer calls

Qualifications:

  • High School Diploma or equivalent combination of education and customer service experience.
  • Pleasant, engaging and strong attention to detail – must be able to project a ‘smile’ while speaking both in person and over the phone.
  • Proven outstanding customer service
  • Must have a valid drivers license
  • Must pass a background and drug screen
  • Listen and retain information accurately
  • Excellent interpersonal skills, both in person and over phone.
  • Team-oriented and flexible/multi-tasking. 

Why work for Kuni?

Kuni Automotive, a Holman Enterprise, was founded on the belief that if you take care of the employees, the employees take care of the customers, and that takes care of the bottom line.  We strive to create a positive work environment where employees are excited to come to work every day.  Our goal is to turn a job into a career which is why we promote from within whenever possible and offer a tuition reimbursement program. 

In addition, we offer competitive wages, benefits, and employee programs such as; Living wage program for entry level positions; Paid Time Off available as of your 90th day; 401K with company match; Company paid life insurance; Competitive medical, dental, and vision insurance rates; Discounts on naturopathic care such as chiropractic and massage therapy; Gym membership discounts and company subsidy program; Employee discounts on vehicles, parts, and service; Tuition reimbursement program; A variety of recognition and incentive programs; and much more!