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Customer Service Representative in Calgary at ARI

Date Posted: 2/8/2019

Job Snapshot

Job Description

Job Posting - External

Who we are?

ARI, a billion-dollar global vehicle fleet leasing and management company, prides itself on its people. Ranked #27 on Fortune Magazine’s 100 “Best Places to Work,” #17 on Computerworld’s Best Places to Work in IT, and voted Employer of the Year by Mississauga Board of Trade.  ARI has more than 65 years of experience offering its 2,800 employees a place where their careers and personal development can thrive.

ARI has an outstanding opportunity for a Client Service Representative based in our Calgary office. 

What will you do?

  • Manage and own the day-to-day client relationship and accounts within your assigned portfolio
  • Provide vehicle recommendations, negotiate concessions, build vehicle selectors, place orders and work with clients through the approval process , including concession negotiations, vehicle recommendations, vehicle pricing, client approval and order placing
  • Proactively update / review client profiles and policies
  • Build and maintain regular client contact while building strong connections with various contacts
  • Develop, analyze, and/or provide regular reports based on client/internal need or to manage issues before they arise
  • Manage and own the execution of client information packages in a timely manner (new driver packages, license renewals, card replacements etc)
  • Identify and manage the resolution of issues with clients, management, and other internal departments 
  • Act in the best interest of all parties including the organization, maintaining a consistent and professional manner in all dealings

What are we looking for?

  • University degree or post-secondary diploma / certificate an asset
  • 3-5 years direct client service experience, preferably in the fleet industry
  • Proficiency in MS Office Suite
  • Excellent communication skills; bilingualism would be an asset

What we offer:

Benefits include competitive pay and bonus, health, dental and life insurance, 100% tuition reimbursement based on grade performance, Group RRSP, on the job training and development and much more.