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Customer Relations Coordinator in Beaverton, OR at Holman Automotive

Date Posted: 2/5/2019

Job Snapshot

Job Description

Job Posting - External

Who are we?

The automobile industry is undergoing a profound transformation. New technologies like autonomous driving and advanced data connectivity are redefining the way cars are sold and operated. As a result, our industry needs salespeople who are up-to-speed on the latest technologies, eager to help customers find the best solution for their transportation needs, and excited to be part of the future of transportation.

No company is better positioned for this new world than Holman Automotive Group. Much more than a network of dealerships, Holman has built a 90-year tradition of innovation and success by drawing on our most valuable resource…our employees. Now into our third generation of family leadership, Holman is looking for a new generation of intelligent, motivated and sophisticated sales consultants ready help us meet tomorrow’s challenges. If you’d like to work in this kind of exciting, technology-driven, customer-centered environment then Apply Today!

Kuni BMW has an outstanding opportunity for a Customer Relations Coordinator to join the Holman family.


Job Description:

The Guest Relations Representative serves as the first point of contact for all inbound and outbound phone calls throughout our dealership. Each Guest Relations Representative acts as a receptionist, assists guests with service reservations, dealership information requests, basic troubleshooting, and general vehicle information. Guest Relations Representatives strive to create a positive impression with each of their guests.

  • Answer guest inquiries on inbound and outbound phone call to our service department
  • Schedule reservations for guests’ vehicles to be serviced at our dealership
  • Maintain knowledge of all dealership departments and appropriate personnel to meet the needs of each guest
  • Assist guests with basic troubleshooting and vehicle maintenance advice
  • Demonstrate professional personal behavior
  • Maintain and promote guest and employee relations

Qualification Criteria:

  • 1+ years of customer service experience
  • Excellent business phone etiquette and computer skills are required
  • Current, valid driver’s license required
  • Professional appearance

What we offer:

A warm and professional environment based on a foundation of family values and exceptional customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family include medical, dental, vision, vacation, 401K retirement plan with company matching contribution, and a vehicle purchase program. In addition, we offer growth and development opportunities to help you advance your career.