Customer Relations/BDC in Greenwood Village, CO at Holman Automotive

Date Posted: 6/12/2019

Job Snapshot

Job Description

Guest Contact Specialist/BDC - Lexus of Greenwood Village

Job Summary:

This position is multi-faceted, focusing on front line guest contact for the dealership. It will entail receptionist duties, service and sales follow up calls, ability to make service appointments, and maintenance of guest areas. The employee is also responsible for assisting the Guest Relation Coordinator with information, forms, reports, and or documentation related to customer relations as well as helping with guest and associate events. This position also requires the employee to establish and maintain a good working relationship with all Service Consultants and the Service Manager.

  • Obtain and maintain knowledge of the telephone system and dealership policies, including knowledge of how to direct calls to the appropriate personnel and/or department(s) for the needs of the caller.
  • Obtain and maintain a working knowledge of the dealership’s departments in order to provide accurate information.
  • Associate will be required to place follow up calls to both our service and sales guests who have completed a transaction with Lexus of Greenwood Village.
  • They must know how to use the ADP Drive system, as well as, the menu system, to assist guests in making all service appointments. This includes: scheduling service appointments from incoming calls; calling guest with special order parts and scheduling an appt for them; making appointment reminder calls to guests; scheduling SSR (service smarts for retention) calls to schedule 1k and 5k appts.; and daily rescheduling cancelled and “no show” appointments.

Qualification Criteria:

  • Must be driven to achieve goals and career success
  • Demonstrate hard work ethic and high energy
  • Exhibit excellent customer service skills
  • Proven ability to prospect and sell in a team oriented environment
  • High School Diploma, some College preferred
  • Current, valid driver’s license REQUIRED
  • Professional appearance
  • Ability to work retail hours of dealership
  • Computer proficient