CEC Implementation Manager in Maple Shade Township, NJ at Holman Automotive

Date Posted: 6/10/2019

Job Snapshot

Job Description

The Implementation Manager will be responsible for the executing the Customer Engagement Center implementation and roll out plan. They will be integral in executing onboarding plans for our national dealerships into a centralized sales and service CEC (BDC) function. The Implementation Manager will work with a variety of customers across our organization, implement and optimize centralized customer support. Designing and deploying a systematic approach for each unique environment requires strong, proven communication skills and a knowledge of automotive retail and customer best practices in a variety of environments.


  • Ability to interact with internal and external stakeholders at all levels and able to negotiate/ influence decisions and processes
  • Engage with Holman retail stores to address their questions, concerns and needs related to the Customer Engagement Center
  • Based on store requirements, serves as a consultant to provide recommendations that optimize the implementation
  • Communicates and trains store leaders to ensure a successful implementation
  • Is a customer (store) and organization advocate and leverages insights to drive decisions
  • Resolve transitional issues and offer proactive support
  • Documentation to ensure all stakeholders prior to, post and during transition time frames
  • Holding cross-organization teams accountable to delivery timelines and updating leadership on a regular basis to ensure the proper prioritization is given to project strategy execution
  • Contributes to the collective learning of the CEC, seeking to share knowledge; assesses and shares repeatable processes that can be leveraged across multiple projects
  • Is the key member of the implementation project and/or support team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise
  • Drives continuous improvements of our implementation methodology and service offerings based on feedback
  • Addressing and escalating field feedback accordingly to ensure effective prioritization and delivery of program work.
  • Prioritizing work based on the overall objectives while maintaining clear alignment with budgetary requirements.
  • Represents Holman and Dealership Services professionally


  • Bachelor's Degree Required
  • Automotive Retail Experience
  • 5 Years Sales or Account Management Experience
  • Up to 50% travel


  • Ability to analyze, design, and optimize processes and integrations
  • Demonstrated written communication skills
  • Strong verbal communication and listening skills
  • Excellent collaboration and team building skills
  • Project management experience
  • Develops and delivers effective presentations
  • Ability to influence others
  • Ability to multi-task and flex with changing business needs.
  • Ability to conduct meetings, evaluate issues, provide solutions, and drive tight timelines.