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ATG - Service Manager in Fort Worth, TX at Auto Truck Group

Date Posted: 2/25/2019

Job Snapshot

Job Description

Job Posting - External

Service Writer/Manager

We are seeking a highly motivated; customer focused Service Advisor/Manager to join our growing team! We are looking for enthusiastic individuals to represent Holman with honesty and integrity. Accountable for managing the Service Center and all employees driving business and ensuring customer satisfaction exceeds Auto Truck’s expectations. Controls and effectively utilizes the manpower and equipment and outside resources through planning, organizing and scheduling to minimize losses optimize company profitability.

Duties and Responsibilities

  • Creates Repair Orders
  • Communicate with Customers
  • Schedules Initial Appointments
  • Status updates
  • Delivering Quotes
  • Upselling Services
  • Customer Approvals
  • Fleet Management Companies
  • Customer Pay
  • Manage Service Center Building and Personnel
  • Aid in Service Center related projects
  • Monitor daily service to ensure quotas are met and targeted deadlines are achieved
  • Ensure compliance with all regulatory and company policies and procedures, programs and practices.
  • Responsible for ensuring compliance with local, state and federal regulations including, air, water and other environmental emission standards
  • Provide leadership and mentoring to Shop Supervisors and Leads
  • Responsible for the hiring, development, discipline and termination for Service Center employees.

Required and Recomended Skills

  • Multitasking
  • Attention to Detail
  • Computer Competency
  • Professional Demeanor (Phone and Customer Interactions)
  • Sales Experience

Education /Certifications

  • High School Diploma/GED
  • College Degree a Plus but not Required
  • 3-5+ years of Industry Experience
  • Truck experience strongly preferred
  • ASE Certifications a Plus but not Required
  • Current valid driver’s license and the ability to operate an automobile