ATG - Customer Service Associate in Rancho Cordova, CA at Auto Truck Group

Date Posted: 8/31/2018

Job Snapshot

Job Description

Job Posting - External

Who we are?

Since 1918, Auto Truck Group takes new trucks and make them into tools.  We have expanded into 12 locations and more than 800 employees specializing in the design, manufacture and installation of truck equipment.  From custom trucks to entire fleets, our customers include railroad, utilities, government agencies.

What will you do?

  • Answer the phones professionally and warmly.
  • Identify and assess customers' needs to achieve satisfaction.
  • Resolve customer complaints via phone, email, mail.
  • Process orders, verify account information and answer questions in a professional and timely manner over the phone.
  • Generate sales leads.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Become extremely familiar with and knowledgeable about the product line.
  • Provide accurate, valid and complete information through research and familiarity with products.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Focus on customer engagement, customer satisfaction by going the extra mile.
  • Assist with placement of orders.

What are we looking for?

  • Basic computers skills.
  • Has a good attention to detail.
  • Strong organizational skills.
  • Ability to prioritize daily activities.
  • Upbeat, positive and driven to succeed.
  • Works well in a team environment.
  • Must pass a physical, drug test, and criminal background check prior to employment.
  • Understand the value that quality plays in the overall success of the company, help in increasing the quality of our products for the appearance and safety for our customers.

What we offer:

Benefits include competitive pay, 401(k), on the job training and development and much more. Immense potential for growth within the company.